Simply activate your new Fors account with the same email. If you do not know which email you used or have any issues, please send us an email.
Q
What types of payment methods do you provide?
A
Card, PayPal, Klarna (Europe) and Alipay
Q
I want a refund!
A
Please send us an email and tell us why.
Q
My DAW cannot find the AUv2 plugin after install.
A
Please make sure AUv2 plugins are enabled and re-scan, if it still does not show up you may need to restart your machine.
Q
Entering text in Logic Pro steals the cursor focus.
A
This is due to a known bug in macOS and has been reported to Apple. macOS 14 and later does not seem to have this issue.
Q
Undo does not seem to work in Ableton Live.
A
This is due to a bug in Ableton Live, all AUv2 plugins with more than 64 parameters will sometimes not undo to the correct value. We have raised a ticket about this issue with Ableton.
Q
I cannot scroll in the presets and/or textfields do not work.
A
This is due to a bug in macOS 12 related to the UI scaling. As of Tela version 1.03 we have disabled scaling on macOS 12 until the issue has been fixed.
Q
How many computers can I install your plugins on?
A
Four at a time that you personally own.
Q
How many computers can I install your devices on?
A
As many as you personally own.
Q
Can I transfer a license to someone else?
A
No, unfortunately not.
Q
How do I install a Max for Live device?
A
We recommend following our Max for Live installation guide PDF which can be found in the manuals section.
Q
How do I update a device?
A
Download the latest version and simply overwrite the existing files with the updated ones, for example by copying and pasting them in the same location.
Q
Are your devices Push compatible?
A
Yes, they are all mapped to the Push controls.
Q
Do your devices work on Push 3 in standalone mode
A
Yes, but some have limited control, for example devices that require importing samples or have deeper sequencer functionalities.
Q
Can I program Opal with my Push 2/3
A
No, Opal has very limited Push control. The standalone instruments in Opal are however all fully Push-controllable and can be set up in a drum rack for onboard sequencing.